When I changed mobile contracts recently, I phoned my old network (Three) and told them to cancel the contract and was forced to listen as the person on the phone went through their list of special offers to keep me as a customer. Despite me saying that I just wanted to cancel and wasn’t interested, they insisted on carrying on. After a very long time it transpired that I had phoned a few days early so to avoid a charge I had to phone back.
When I phoned back, I had to listen to all of the same stuff, despite telling the person that I’d already listened to it before – this was extremely tedious but I was glad to be eventually shut of them.
Unfortunately cancelling the contract puts me on the list to be called back to go through this again. I explained to the first caller yesterday that everything was already sorted, I had no need of the contract or any other offers – but she continued to try the things on her script. I had to stop her again and tell her that she was wasting her time because I definitely didn’t want the number or the contract at all – so it didn’t matter how cheap it was or what offers they had.
The next day I get another call with the same kind of questions being asked. This time I explained to the man that this was the fourth time I’ve been through this script with somebody and each time I’ve explained that I have no interest in any of the products.
He said “I understand that” – and then carried on with the script!
I said excuse me, did you understand what I just said to you? Because you’ve completely ignored me and carried on trying to sell me stuff. He said yes and carried on again!
By the end of this I was raising my voice.
I don’t think good customer service is ignoring everything the customer says in order to try and sell them stuff – but throughout my life, all of the dealings I’ve had with any mobile phone company has led me to the conclusion that they’re all bastards!
If they phone back again, I might say something rude ;)
![Portrait with a Clumber horse [10/52]
I actually intended to try and do quite a straight portrait and include the horse at the side of me. I stood with my back to the horse with my camera at ...](http://publicenergy.co.uk/Projects/52-Weeks/20100306-1145-0017-Edit/803460292_nQg6M-Th.jpg "Portrait with a Clumber horse [10/52]
I actually intended to try and do quite a straight portrait and include the horse at the side of me. I stood with my back to the horse with my camera at ...")
